Fluent Support Pro 1.10.3 is a powerful, lightweight, and efficient customer support plugin designed to bring professional helpdesk capabilities directly into your WordPress dashboard. It enables businesses to manage unlimited tickets, support agents, automation workflows, and multichannel communication—all without relying on external SaaS platforms. Perfect for eCommerce stores, membership sites, digital product vendors, and agencies, the plugin delivers fast and organized support through a streamlined interface.
With support for email piping, guest ticket creation, Slack and Telegram replies, and custom fields, Fluent Support Pro offers a complete customer service ecosystem. It helps teams stay productive with features like reply templates, bulk responses, internal notes, advanced filtering, and performance reporting, ensuring a high-quality support experience for both customers and agents.
Key Features
- Unlimited support agents for scalable team growth
- Unlimited tickets with no usage restrictions
- Fully customizable email notifications
- Product-based agent assignment for targeted support
- Custom fields for collecting specific customer details
- Advanced filtering for quick ticket management
- Respond to tickets via Slack and Telegram
- Create tickets using email piping
- Workflow automation for repetitive tasks
- Prebuilt reply templates for faster responses
- Guest ticket creation without user login
- Multiple sorting options for organized ticket queues
- Bulk ticket reply to handle high-load scenarios
- Fast, on-the-go responses from the dashboard
- Priority management for urgent tickets
- Activity logs to track all actions
- Performance reports for team productivity insights
- Internal notes for agent collaboration
Benefits
- Improves support efficiency: Automation, templates, and filters make managing tickets smooth and fast.
- Enhances customer experience: Quick responses and straightforward ticket creation increase satisfaction.
- Boosts team productivity: Internal notes, activity logs, and performance reports help maintain accountability.
- Seamless multichannel communication: Slack, Telegram, and email integration ensures flexible support workflows.
- Ideal for growing businesses: Unlimited tickets and agents offer limitless scalability.
Technical Details
Name: Fluent Support Pro
Version: 1.10.3
Platform: WordPress
File Type: Plugin
License: Available Version
Developer / Author: Fluent Support (WPManageNinja)
Important Notes
When enabling email piping, confirm your mail server and DNS records (SPF, DKIM, DMARC) are configured to avoid delivery issues. For multichannel replies, authenticate Slack and Telegram integrations securely to maintain privacy. If managing large support teams, define clear roles and permissions within WordPress to ensure proper ticket access. Regularly review automation workflows to prevent unintended triggers.
Closing Summary
Fluent Support Pro 1.10.3 offers a complete and high-performance support system built directly into WordPress. With its wide set of automation tools, communication channels, and productivity features, it empowers businesses to deliver faster, more efficient, and more organized customer service without external dependencies.